About the job

About usAt GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.
The roleThe Fraud Operations team is focused on conducting investigations to identify and mitigate high-risk behaviour to protect GoCardless from fraud risks. We have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.You'll be working as part of a small, close-knit team, conducting fraud investigations in a busy, dynamic and quality-focused environment.
What excites you Monitor the risk alert queue and identify high-risk behaviour within the business portfolio Conduct fraud investigations within service-level agreements to reduce potential revenue losses Attain a thorough understanding of GoCardless products, policies and processes Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experienceThe opportunity to work in a newly built team and make important daily decisions that can make an impact on GoCardless future successWorking in a global fraud team where you can share experiences and learn from other team members who come from a variety of industriesWorking in a high-growth environment where emerging risks and trends play a big part in our growth.
What excites us You have experience in fraud investigationsYou use your written English skills to strike the right tone with internal and external stakeholders. You use logic and reasoning to separate legitimate behaviour from suspected illicit activity You understand the implications of new information for both current and future problem-solving and decision-making You're driven by initiative and understand the impact of every decision you make on our merchants Results-focused: You can prioritise, organise, and show initiative and willing to get the job done
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Working hours: Monday-Friday 9am - 6pm, and willingness to work on some public holidays.
Salary range: the expected base salary range for this position is between €1500 and €2300 (gross).Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and parity between you and fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.

(some of) The good stuff
Wellbeing - stay healthy with dedicated support and medical coverWork away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month periodAdaptive Working - allows you to work flexibly, around your lifestyleEquity - all permanently employed GeeCees receive equity so we can share in the success we achieve togetherParental leave - to suit everyone embarking on life's great adventureTime off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
We’ve got a long way to go, but here’s how we’re doing as of June 2023;45% identify as women23% identify as Black, Asian, Mixed or Other10% identify as LGBTQIA+9% identify as neurodiverse2% identify as disabled
We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability
We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.